Fh99 Privacy Policy — Your data is completely safe with us

1 What data we collect

We collect certain information when you register and use fh99. This is done to provide you with a safe and high-quality experience. fh99 never collects data beyond what is necessary.

The data we collect falls into two categories — information you provide directly and information collected automatically.

2 How we use your data

Fh99 uses the data it collects solely for specific purposes. We never use your information for unnecessary or unauthorized activities. The main reasons we use your data are outlined below:

• Account management: To create, verify, and maintain your fh99 account.
• Payment Processing: To process deposits and withdrawals securely.
• Customer support: To handle your questions, complaints, and support requests.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Legal compliance: To comply with licensing authorities and applicable laws.
• Service Improvement: To develop new features and improve existing services.
• Personalized Experience: To show you promotions and offers relevant to your preferences.

3 Data Sharing Policy

Fh99 shares your information only in limited circumstances and exclusively with trusted parties. Strict confidentiality agreements are in place for every such case.

• Payment Providers: Approved payment gateways including bKash, Nagad, and Rocket receive only the information necessary to process transactions.
• Legal authorities: Data may be disclosed in response to a court order or a valid request from a regulatory authority.
• Licensing Authorities: Certain data may be shared with regulatory bodies to maintain our gaming license.
• Technology Partners: Technology service providers that operate the platform — they are not permitted to use your data for their own purposes.

4 Cookie Policy

Fh99 uses cookies and similar tracking technologies when you visit the website. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential cookies: To maintain login sessions and ensure security — these cannot be disabled.
• Functional cookies: To remember your preferences such as language and settings.
• Analytics Cookies: To understand how the platform is used — these can be disabled.
• Performance Cookies: To monitor site speed and performance.

You can disable non-essential cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

5 Data Protection Measures

Fh99 applies industry-leading security measures to protect your data. Our security infrastructure is regularly updated and audited.

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Firewall Protection: Advanced firewall system to prevent unauthorized access.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: Penetration testing conducted by third-party security experts.
• Restricted Access: Only authorized personnel have access to data on a need-to-know basis.
• Data backup: Regular encrypted backups stored in secure locations.

6 Your rights

You have a number of important rights regarding your personal data at fh99. We fully respect these rights and make every effort to respond to requests in a timely manner.

• Right to Access Your Data: You can request to know what data we hold about you.
• Right to Rectification: You can request correction of any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Data Portability: You can export your data in a machine-readable format.
• Right to object: You can object to marketing communications or profiling.

To exercise any of these rights, please contact the fh99 customer support team. We will endeavor to respond to your request within 30 days.

7 Third-Party Services

The fh99 platform integrates certain third-party services such as game providers and payment gateways. These parties maintain their own privacy policies, and fh99 is not responsible for their data practices.

• Game software providers may collect gameplay data.
• Payment providers handle transaction data in accordance with their own policies.
• All partners are required to comply with strict data protection standards.

8 Children's Privacy

Fh99 does not collect data from anyone under 18, and use of our services by minors is strictly prohibited. If we discover that a minor has created an account, it will be closed immediately and all associated data deleted.

9 Data retention period

Fh99 retains your data only for as long as necessary. All information is kept while your account remains active. Certain data may be retained for a period after account closure to meet legal obligations.

• Account data: up to 5 years after account closure.
• Financial transaction records: up to 7 years as required by law.
• KYC documents: as required by regulatory guidelines.
• Marketing data: until you withdraw your consent.

10 Privacy Policy updates

Fh99 may update this Privacy Policy from time to time. For significant changes, you will be notified via your registered email or a platform notification. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

The date of the latest update is always shown at the top of this page. We recommend checking this page regularly.