Fh99 Terms & Conditions — What You Need to Know Before Using the Platform

1 General Terms and Conditions

Fh99 is an internationally licensed online gaming platform serving members in Bangladesh and around the world. By using any fh99 service, you fully agree to these terms and conditions, which constitute a legally binding agreement between fh99 and the member.

Fh99 reserves the right to update or modify these terms at any time. Continued use of the platform after any changes will be considered acceptance of the new terms. We recommend checking this page regularly.

• Fh99's services are intended for personal and recreational use only.
• Operating an account for commercial purposes or on behalf of a third party is strictly prohibited.
• No content, logos, or trademarks from fh99 may be used without prior permission.
• Copying, modifying, or distributing any part of the fh99 platform is strictly prohibited.

2 Account Register

You are required to provide accurate and complete information when registering at fh99. fh99 reserves the right to close any account created with false or incomplete information. Each person may only hold one account — if multiple accounts are found linked to the same individual, all of them will be closed.

If any of your registration details change, you must notify fh99 immediately. Any issues arising from outdated information are the sole responsibility of the member.

• Full name, date of birth, address, and contact details must be provided accurately.
• A photo ID may be required to verify your account.
• Withdrawals may be restricted until you complete the KYC (Know Your Customer) verification process.
• Account login credentials must not be shared with anyone.

3 Age Verification & Eligibility

Fh99 strictly prohibits anyone under the age of 18 from using the platform. Age is verified at registration, and additional proof of age may be requested at any time. If a minor registers using false information, all associated transactions will be considered void.

Fh99 may also restrict access to its services for users in certain countries or regions. It is your responsibility to ensure that using the service from your location is legally permitted.

4 Deposits & Payments

Fh99 supports a range of mobile banking options for deposits, including bKash, Nagad, and Rocket. All deposits are processed securely over SSL-encrypted connections. Funds are typically credited to your account within minutes.

• The minimum deposit amount may vary depending on the payment method used.
• When making a deposit, please ensure you enter the correct amount and reference number.
• Fh99 is not liable for any deposit delays caused by incorrect information provided by the user.
• Deposits from third-party payment accounts are not accepted.
• Accounts may be suspended for verification if suspicious payment activity is identified.

5 Withdrawal Policy

A fully verified (KYC) account is required to withdraw winnings from fh99. Once a withdrawal request is approved, it is typically processed within 24 hours, though additional time may be needed depending on your bank or payment provider.

• Withdrawals will only be sent to verified payment methods.
• Minimum and maximum withdrawal limits apply — full details are available on the withdrawals page.
• Wagering requirements must be met before any bonus winnings can be withdrawn.
• Bank transfers may require an additional 3–5 business days to process.
• If multiple withdrawal requests are submitted at the same time, they will be processed in sequence.

6 Bonus & Promotion Terms and Conditions

All bonus offers at fh99 are subject to specific terms and conditions. Claiming a bonus means you have agreed to all associated terms. Each bonus has its own wagering requirements, which should be reviewed on the promotions page before claiming.

• The welcome bonus applies to the first deposit only and can be claimed once.
• Wagering requirements to withdraw bonus winnings typically range from ×20 to ×35.
• Bonus use may be restricted to certain games — this will be specified in the terms.
• Once a bonus expires, any unused bonus funds and associated winnings will be forfeited.
• Any evidence of bonus abuse will result in permanent account closure.
• Fh99 reserves the right to modify or discontinue any bonus program at any time.

7 Prohibited Activities

The following activities are strictly prohibited on the fh99 platform. Violations will result in immediate account closure and possible forfeiture of funds:

• Operating multiple accounts under the same identity.
• Abusing or manipulating the bonus system.
• Attempting to interfere with the platform's software or manipulate game outcomes in any way.
• Using stolen or fraudulent payment methods.
• Using the account for money laundering or any other illegal financial activity.
• Attempting to gain unauthorized access to another member's account.
• Placing bets using automated bots or software.

8 Account Closure & Suspension

Fh99 reserves the right to suspend or permanently close an account under the following circumstances:

• If evidence of a terms violation is found.
• Providing inaccurate information during the account verification process.
• If suspicious financial activity is detected.
• At the member's own request (through self-exclusion or an account closure request).

Members may request account closure at any time. Any verified funds remaining in the account will be refunded before permanent closure, except in cases where the account is closed due to a rule violation, in which case different conditions apply.

9 Privacy & Data Protection

Fh99 is committed to protecting members' personal data. We comply with GDPR and international data protection standards. Your information is never sold to third parties. For more details, please see our Privacy Policy Read.

• All personal data is protected with 256-bit SSL encryption.
• Payment information is never stored on our servers.
• You have the right to request access to or deletion of your personal data.
• You can opt out of marketing communications at any time.

10 Responsible Gaming

Fh99 believes gaming should be fun — not a dependency. We encourage members to build healthy gaming habits. If you feel gaming is having a negative impact on your daily life, please make use of our support tools.

• Set deposit limits to control how much you spend on a daily or weekly basis.
• Activate self-exclusion for a set period to take a break from the platform.
• Setting a loss limit will automatically end your session once your losses reach the specified amount.
• To learn more, visit our Responsible Gaming View page.

11 Dispute Resolution

Any dispute between fh99 and a member will first be addressed through our customer support team. Most issues can be resolved within 24–48 hours.

If an issue cannot be resolved through customer support, you have the option to file a complaint with our licensing authority. fh99 is committed to a fair and transparent dispute resolution process.

12 Changes to Terms & Enforcement

Fh99 reserves the right to update these terms and conditions at any time. Members will be notified of significant changes via email or platform notification. Continued use of the platform after any changes constitutes acceptance of the updated terms.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply in full. fh99's interpretation and application of this agreement shall be considered final.