Fh99 believes gaming should be a source of entertainment, not stress or hardship. We place the highest priority on every member's mental well-being and financial safety. Enjoy the game responsibly — and always play within your limits.
Responsible gaming at fh99 is more than following rules — it's a way of thinking. Online gaming is fun and exciting, but it stays enjoyable only when you play mindfully and in moderation. Excessive gaming can lead to financial strain, family tension, and mental health issues.
Fh99 wants all our members to treat gaming as entertainment — not a livelihood or source of income. We believe an informed player is the best kind of player. That's why fh99 provides a range of tools and resources to help you build healthier gaming habits.
If you ever feel that gaming is getting out of your control, contact our support team immediately. We are here for you — with help, not judgment.
fh99's responsible gaming policies are built to international standards and updated on an ongoing basis.
We've built multiple tools and features to help keep you safe. They're completely free and available to use at any time.
Set a maximum daily, weekly, or monthly deposit limit. Once set, it takes effect immediately. Any increase only kicks in after 7 days.
Set a maximum duration for each gaming session. When that time is up, fh99 will automatically log you out and encourage you to take a break.
At set intervals, a message will appear reminding you how long you've been playing and showing your current win/loss status.
If you feel you need a break, you can self-exclude for anywhere between 30 days and 5 years. During this period, your account will be completely inactive.
If you need an immediate break, you can temporarily pause your account for anywhere from 24 hours to 6 weeks — no questions asked.
Set a maximum loss amount in advance. Once you hit that limit, the system will stop you from playing further.
After logging in, click the profile icon in the top right corner and select the "Responsible Gaming" option.
Choose from deposit limits, session time, loss limits, or self-exclusion — then enter your preferred value.
Save your changes. Reducing a limit takes effect immediately — increases apply after 7 days to prevent impulsive changes.
For any issue, reach out directly to customer support — our team will assist you with complete confidentiality.
If you notice any of the following signs in yourself or someone you know, it's time to take action:
Spending beyond your budget on gaming and playing on borrowed money.
Repeatedly returning to the game to try to recover lost money.
Wanting to cut back or stop gaming but finding you can't.
Withdrawing from family, friends, or work to spend time gaming.
Feeling restless, irritable, or down when you're not gaming.
Hiding how much you're gaming or being dishonest about it.
If several of these signs apply to you, please reach out to fh99's support team right away.
Answer the questions below honestly. If most of your answers are yes, you should consider seeking support.
Are you spending more time or money on gaming than you planned?
Is gaming getting in the way of work, studies, or family responsibilities?
Do you find it hard or impossible to get through a day without gaming?
Do you feel intense anger, frustration, or despair after a gaming loss?
Have you taken on debt or dipped into savings to fund your gaming?
Have family or friends expressed concern about your gaming?
These questions are not a medical diagnosis. For professional support, contact fh99's customer service team — we'll point you in the right direction.
Fh99 strictly prohibits anyone under 18 from gaming on our platform. Age is verified at registration, and any suspicious accounts are investigated.
If there are children or teenagers in your home, take the steps below to prevent them from accessing fh99 on your devices:
Fh99 recognizes that professional support is sometimes needed to address gaming addiction. If you or someone you know is struggling, take the steps below:
Our trained support team is available 24/7. Get help with complete confidentiality.
Instant support is available via live chat on any page of the platform — no judgment, just help.
Email us at [email protected]. Our team will respond within 24 hours and provide whatever assistance you need.
Join fh99 and enjoy a fully safe and responsible gaming environment. Your protection is our priority.